Last updated: March 2024

Demand Studio understands that your privacy is important to you and that you care about how your personal data is used. We respect and value the privacy of everyone who visits this website www.demand-studio.com (“Our Site”), and will only collect and use personal data in ways that are described here, and in a way that is consistent with our obligations and your rights under all applicable national, federal and local laws and regulations. Please note that all data thus captured will be used and held in accordance with the requirements of the Data Protection Act 2018.

Please read this Privacy Policy carefully and ensure that you understand it. By landing on and using our site, you accept this Privacy Policy.

About Demand Studio 

Demand Studio was established in 2021 to provide businesses with a range of marketing services including data management, digital marketing, and creative services. The Demand Studio has a registered office at Bank House, 81 St. Jude’s Road, Englefield Green, Egham TW20 0DF United Kingdom

What information do we collect?

Our website

Cookies and Similar Tracking Tools

We use “cookies” or similar tools, which are typically small pieces of information that are delivered by our web servers and stored by your Internet browser on your computer’s hard drive or other computer or device storage. The information we store and transmit through these tools may also be used to facilitate the functionality of our website, to learn about your preferences and your visits to our website, to provide a more relevant online experience, and for other website operation and marketing purposes. When we send you an email, we gather statistics around email openings and clicks using industry standard technologies including clear gifs (small bits of data on web pages) to help us monitor, evaluate, and improve our e-mails. In addition, your web browser may have functionality to block or disable cookies; however, your blocking or disabling cookies may prevent your use of various services on our website.

Types of Cookies

The cookies we may use fall into these categories:

1. Strictly Necessary Cookies. These cookies are essential in order to enable you to access the website and use its features. Without these cookies, we cannot provide some of the basic functionalities of our website.
2. Performance Cookies. These cookies collect information about how visitors use our website. This information is primarily used to analyze website usage and improve the way our website works.
3. Functionality Cookies. These cookies allow the website to remember the choices users make as they use the site. The information they collect is anonymized and does not track your browsing activity on other websites once you’ve left the site. We share business interest information with third-party partner companies that assist us in data analysis. These partner companies receive web visit data along with results detected from cookies and tracking pixels. These partner companies help us deliver an important element of our service, which is the ability to detect “topical interest”. These partner companies have undertaken to use data regarding individuals under conditions of confidentiality and not to disclose individual data

In order to operate our website and provide services to you, we may provide personally identifiable, aggregate, and other information associated with our website to third parties that provide services on our behalf, including services such as shipping, payment processing, database management, and Internet services. We endeavor to require our service providers confirm that their privacy practices are consistent with this Privacy Policy.

In order to operate our website and provide services to you, we may provide personally identifiable, aggregate, and other information associated with our website to third parties that provide services on our behalf, including services such as shipping, payment processing, database management, and Internet services. We endeavor to require our service providers confirm that their privacy practices are consistent with this Privacy Policy.

Personal data processed about you

As well as collecting information from your interaction with our website, Demand Studio may collect information from interested parties when they respond to an email, advertisement, or other marketing material. From time to time we may acquire data from third parties including marketing partners. And we also receive and process data received from our customers to support campaigns we execute on their behalf

Personal data is collected:

• When you use our products and services and interact with us through different channels.
• When you register on this website in order to download content we need you to provide to us personal data, such as: first name, last name, email address and the company you work for (mandatory) and telephone number which is optional.
• From first party client data or reputable third party data sources which we use on behalf of our clients

Lawful basis and purpose of the processing of personal data

We process personal data for various purposes, and we only process the data that are necessary to achieve the intended purpose.

As such, we process your personal data when necessary:

• In the context of the preparation, execution or termination of our sales contract with you;
• In order to comply with the legal or regulatory provisions to which we are subject; and/or
• In order to protect our legitimate interests (e.g. to continue to improve our products and services, to follow-up on our performances via anonymized reporting and statistics and to prevent fraud and other legal violations), in which case we always strive to strike a balance between that interest and respecting your privacy, especially when you are a minor.
• To support the sales and marketing activities of our customers when we execute campaigns on their behalf.

If the processing of your personal data is not necessary for any of these reasons, we will always ask your permission to process your personal data. You can always choose not to give your consent, or to you withdraw your consent.

How Do We Use and Share Information?

We do not use this data to others in ways different to those outlined in this Privacy policy.

We will use the personal data that you provide to us, or the data that we observe about you in order to support our business and draw your attention to our products, promotional material and commercial opportunities that you have requested or that may be of interest to you. We may also conduct market research and surveys or contact you in order to fulfil our customer service or other obligations.

Demand Studio may be required to disclose to disclose personal information in response to lawful requests by public authorities, including to meet national security or law enforcement requirements

We may share your personal data with advertisers, affiliates and other commercial companies with whom we have, or might have an association, unless you state otherwise

We may use your personal data to provide services for our customers, either as a processor or controller. We will not do this without additional notification or consent during the course of a specific campaign.

Demand Studio and any third parties are contractually bound by all laws and regulations pertaining to data protection and online and offline communication in all countries where we operate.

Your Options

You may opt-out of any of our databases for any purpose to which they are put at any time by contacting dpo@demand-studio.com  or at the address and telephone number listed below This is in compliance with all applicable federal and state laws including Virginia, Colorado and Utah.

You also have the right to access, free of charge, obtain a paper or electronic copy, review, correct and update all your personal information stored by us, notably to confirm its accuracy. Subject to any relevant legal requirements and exemptions, you may also oppose to or limit the processing or your personal information or request that certain or all of your personal information be deleted from our files.

California Consumer Protection Act and California Privacy Rights Act

Consumers are entitled under the California Consumer Protection Act (CCPA) which came into effect in January 2020 to be informed about the personal data that has been collected and the purpose for which it is held. Details of this can be found in this Privacy Policy.

Collection of Personal Information.

The categories of California consumers’ Personal Information we may collect are listed above in the section titled “What Information Do We Collect?”. We may collect California consumers’ Personal Information from the sources listed in “How We Collect Information?”. We use this data for the purposes listed above in the section title “How Do We Use Information?” or for Direct Marketing as outlined in the section titled “Direct Marketing”.

Disclosure or Sale of Personal Information

We may have disclosed or sold the categories of Personal Information listed in “Who Do We Share Information With” for a business or commercial purpose and to the categories of third parties laid out in that section for a business purpose.

Consumers also have the following rights:

• Right to request the specific personal information we hold about you.
• Right to opt-out of the sale of personal information.
• Right of deletion on request (subject to certain exceptions)
• Right to non-discrimination for the exercise of a consumer’s privacy rights.
• Availability of at least two methods of submitting requests.

You may submit any of these requests either by sending an email to dpo@demand-studio.com or by contacting us at the address below

Demand Studio Ltd

Bank Hose, 81 St Jude’s Road, Egham Surrey, TW20 0DF United Kingdom

ATTN: Data Protection Officer

Your Rights according to the General Data Protection Regulation

You have the right to access your personal data at any time and the right to correct any inaccurate or incomplete information. You also have the right to request erasure of your data in writing in duly justified cases.

If you want to exercise the right to be forgotten to the full extent your personal data will be removed as soon as possible, except if it concerns information that needs to be kept in pursuance of the law or an agreement. If you wish to know what information we have about you, we will respond to your request as soon as possible, and in any case within 30 calendar days after receipt of your request and after your identity is checked. Depending on the complexity of the requests and the number of requests, this period can be extended by a further two months if necessary. If the period is extended, we will inform you of this within one month of receiving the request.

Data Security

Technical and organizational measures

Appropriate technical and organizational measures are taken to protect your personal data against unauthorized or unlawful processing and against accidental loss, destruction or damage. When you provide your personal data through our website, this information is transmitted across the internet securely using high-grade encryption.

Demand Studio has established policies and procedures for securely managing information and protecting Personal Data against unauthorized access and we continually assess our data privacy, information management and data security practices. We do this in the following ways:

1. Establishing policies and procedures for securely managing information;
2. Limiting employee access to personal information to those who really need to access personal data
3. Protecting against unauthorized access to customer data by using data encryption, authentication, and virus detection technology, as required
4. Requiring service providers with whom we do business to comply with relevant data privacy legal and regulatory requirements and signing, where applicable, a Data Processing Agreement pursuant to article 28 from the GDPR
5. Monitoring our website trough recognized online privacy and security organizations
6. Requiring employee to comply with our privacy policy
7. Assessing our data privacy, information management, and data security practices continually
8. Conducting regular patching and maintenance of all Demand Studio’s systems to ensure they are protected against current threats and intrusions

Data Retention

If you have bought products or services from us we will keep your personal data in connection with the purchase for 7 years after the last purchase. We need to retain this data for our own accounting purposes and for legal and tax purposes. In terms of personal data we use for marketing for ourselves or our customers we will keep this data for as long as we are able to market to you. If you withdraw your consent or opt-out of marketing communications, we will keep your contact details only to ensure that we do not contact you again for marketing purposes.

Where data is used by Demand Studio in the capacity of a processor on behalf of our clients, the data is returned to the client as soon as processing is complete.

Please note that exercising your right to delete the personal data processed for the purposes exposed in this Privacy Policy will have no effect on other processing that we perform for other purposes.

If at any point you would like to opt-out of receiving communications from us or would like to change the channels (such as email or post) that we use to contact you, please contact dpo@demand-studio.com

Transfers of Personal Data outside the UK and EEA

The information that you provide to us will be held in the United Kingdom

To the extent that personal data is processed outside the UK or European Union, or other countries regarded by the European Union as having adequate protection, we will ensure through contractual or other measures that such data enjoy an adequate level of protection there, comparable to that which they would enjoy in the UK or European Union

Changes to Data Privacy Practices

Demand Studio makes material changes to data privacy practices, this policy will be updated and posted on our website in order to keep you informed of how we collect, use, manage, disclose, and protect information. The policy effective date will be updated accordingly.

Contact

If you have any questions concerning this policy please contact dpo@demand-studio.com